Salon Etiquette
E-transfer to portplacehairspa@gmail.com
Promptness
Please check in approximately 5-10 minutes prior to your appointment to prepare
for your treatment. If you are a first-time massage guest or if you are having a
facial/body treatment you will have a form to fill out. Late arrival will deprive
you of precious minutes of your spa experience, as your service must still, end on
time to ensure our next guest is not delayed., In consideration of other clients please, turn cell phones ringers off, please and thank you..
Sanitation
At Port Place Hair Spa we are dedicated to ensuring a clean environment for
each service. Not only by using a new nail file for every client, This way we can
guarantee the highest level of cleanliness so you can relax, knowing you have the
most protection possible.
Prices
Prices are subject to change without notice.
Nail Fixes
(four missing nails is considered a full set.)
Honesty
Please be honest with your beauty tech, we don't know the history of your hair if you've reacted to services before, and medical reactions to previous services because certain medications can cause reactions when waxed, or colored, and if you are pregnant it can make some parts of services impossible. We need to know if you've used box dyes, henna or have had a perm because some chemicals will react with professional color causing the hair to break or melt away. Your beauty professional will know what they can or can't use on you if you provide this information. if you don't provide your history or misinform your beauty specialist and a reaction happens please know that Port Place Hair Spa and its staff will not be held Responsible for the outcome, please know we will not judge you for using home products but will give you the education about the dangers of home products.
No Shows & Same Day Cancellation Policy
Due to the fact, we work mainly by appointment based booking, our Beauty
Professionals time is how they get paid when you no show (Book and not show
up no call or no alternate contact method) you end up making them lose wages.
Due to this, we have a policy of the client will be fined the full amount of the bill
due to the fact we expect you to call and give 24hrs notice or less with a valid
reasons under 24-hour notice to need to rebook.
Same day Cancellation without a valid reason to cancel or reschedule is fined
half the bill so the Beauty Professionals will be paid something for their loss of
time as it can be difficult to fill that time slot with short notice.
Gratitude
For Service Excellence, gratuities are graciously accepted. Gift Cards do not
include gratuities.
Redo Policy
Please Return within Seven days of Appointment for a Redo on Cuts and Colors
if this is not
Possible please inform us of the Need to Redo the Service Asap! Please rebook
with Original Stylist or Management, not another Stylist.
We do not provide refunds for any reason.
Return and Exchange Policy of Products
All Products will only be accepted for Full Return store credit if there is a visible allergic reaction
but if the product is more than 10% used there will be a fee of 20% of
cost removed from
Credit
. no more than 10 % can be used.
You may Exchange Unopened Products for another same-priced product within seven days of purchase.
we have the right to refuse the return if reasons occur